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Are chatbots used at university?
Of course, chatbots can be used and applied successfully in universities and other higher education institutes. The applications of online chatbots are often viewed in the context of online shopping, ticket booking or banking. However, an area where chatbot development has been particularly successful is education. As institutions designated with the responsibility of furthering education and skill development, universities and colleges cannot adopt the same marketing methods as ecommerce stores or travel agencies. At the same time, there are some key similarities between these industries; for instance, they deal with large volumes of queries and requests for information on a regular basis. To facilitate information exchange, ensure personalized communication, and keep themselves relevant in the eyes of potential students, leading universities around the world have been building chatbots for their websites.
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